Privacy Policy

Privacy Policy

Last updated: August 11, 2026

This Privacy Policy explains how Lumivoq®, operated by Nuoer Technology (Shenzhen) Co., Ltd., collects, uses, shares, and protects information when you visit Lumivoq.com, place an order, contact support, or interact with our store services.

Store Operator

Company name: Nuoer Technology (Shenzhen) Co., Ltd..

Privacy contact: service@Lumivoq.com

Information We May Collect

  • Contact details such as your name, email, billing details, and shipping information.
  • Order details such as products purchased, payment status, delivery information, return requests, and checkout activity.
  • Support messages, product questions, photos or attachments you choose to send, and related communication records.
  • Device, browser, IP information, cookie, analytics, and site usage information collected through our store platform and service providers.

How We Use Information

  • To process orders, payments, fulfillment, delivery, returns, refunds, and customer support requests.
  • To communicate order updates, respond to product questions, and provide after-sale assistance.
  • To improve product pages, store navigation, merchandising, fraud prevention, security, and customer experience.
  • To comply with applicable legal, tax, payment, platform, and operational requirements.

Cookies And Similar Technologies

Our store may use cookies, pixels, analytics tools, and similar technologies to operate checkout, remember preferences, understand site traffic, protect the store from misuse, and measure marketing performance. Browser settings may allow you to block or delete some cookies, but certain store features may not work correctly without them.

When Information May Be Shared

We may share necessary information with service providers that help operate the store, including Shopify, payment processors, shipping and fulfillment partners, fraud prevention tools, analytics providers, email tools, and customer support services. We may also share information when required by law, legal process, security review, or to protect the rights and safety of customers, the store, and our service providers.

Payments

Payments are processed through secure third-party checkout and payment services. Lumivoq® does not store full payment card numbers on our storefront.

Data Retention

We keep personal information only for as long as reasonably needed for order records, customer support, fraud prevention, accounting, legal compliance, dispute handling, and store operations. Retention periods may vary depending on the type of information and applicable requirements.

Your Privacy Requests

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, objection, or opt out of certain uses of personal information. To submit a privacy request, email service@Lumivoq.com and include enough information for us to review and verify the request.

Marketing Choices

If you receive marketing emails from us, you may use the unsubscribe option in the message or contact service@Lumivoq.com. Transactional order, support, account, and policy messages may still be sent when needed to operate the store.

Children

Our store is intended for general audiences and is not directed to children. We do not knowingly collect personal information from children as defined by applicable law. If you believe a child has provided personal information to us, contact service@Lumivoq.com so we can review the request.

Security

We use reasonable administrative, technical, and operational safeguards through our store platform and service providers. No online system can be guaranteed to be completely secure, so customers should use strong account credentials and contact us promptly if they believe their order or account information has been misused.

International Processing

Information may be processed by service providers in countries or regions different from where you live. When information is processed internationally, it is handled according to this Privacy Policy and applicable service provider safeguards.

Policy Updates

We may update this Privacy Policy to reflect changes to our store operations, service providers, legal requirements, or customer support practices. The updated version will be posted on this page with a revised date.

Contact

For privacy questions or requests, contact us at service@Lumivoq.com.